Patient Information

Your First Visit

Your first visit is your opportunity to get to know our practice, see our facility, and meet our office team. During your initial appointment, we’ll discuss your dental concerns, collect the relevant health history and background information, and perform a clinical exam to establish a baseline for care.

We strive to ensure your first visit with us is comfortable and personal acknowledging your personal dental needs. On your first visit, we will take the time to properly diagnose your immediate dental concerns, review your past medical and dental history, and create a treatment plan that provides for your optimal dental health. This includes an examination and review of your treatment options, scheduling an appointment for your dental needs.

On your first visit, we ask you to bring the following information:

• Any X-rays taken by a previous dentist. X-rays can also be forwarded to our office from your previous dentist upon your request.
• A list of medications you are currently taking
• Any current medical concern or condition
• Dental insurance card, if you are covered and paying through insurance.
• Completed New Patient Registration Forms
• Please note that all patients under 18 must be accompanied by an adult.

Our Mission

We’re dedicated to helping our patients maintain optimal oral health and achieve their cosmetic smile goals. We tailor each treatment plan to address individual needs and fulfill expectations of care. You can count on every member of our friendly and experienced office team to pay close attention to your comfort and address your needs with kindness, patience, and compassion.

Patient Forms

You can save time and expedite your first visit by downloading and completing the forms in our “New Patient Package” at home. Simply hand the forms to our receptionist at check-in. Also, remember to bring your insurance card and an ID with you to your first appointment.

Office Policies

In an effort to avoid any misunderstandings, we would like to review our financial and office policies before you begin treatment in our office.

Payment is expected at the time services are performed. We accept cash, check, and all major credit/debit cards. For extensive services we offer low and no interest payment plans through Care credit.

For our patient with dental benefits our policy is as follows:

You will need to supply us with your dental insurance information (name, date of birth, social security number, employer, and dental ID #). We will do our best to answer any questions you may have about your benefits, but always suggest that you call or visit your insurance company’s website.

We will collect any required estimated co-payment and deductible at each visit. We make every effort to determine your benefits when you receive treatment, but consider your co-payment an estimate until we receive payment from your insurance company.

*Please Remember that any information we provide relative to your benefits is our best estimate and not a guarantee of the payment that will be received.

Appointment Policy

We reserve appointment times specifically for each patient so that we may provide the ultimate care in service. Please schedule your appointment carefully as there will be a fee of $50 for hygiene appointments, and a fee of $100 for the doctors appointments. for any appointment missed or cancelled without 48 hours notice. Similarly, late arrivals can create scheduling problems. Please notify us if you are going to be late for any reason whatsoever.

If you need to change an existing appointment, please call during our regular business hours at (508) 943-6908 for Webster / (508) 839-4233 for Grafton.

Payment Options

We accept Mastercard, Visa, American Express and Discover credit cards as well as cash and personal checks. We accept most major PPO insurance plans. In addition, financing options such as CareCredit, Sunbit and our in-house savings plan are available for major dental work done in our office. We will be happy to discuss any insurance or billing questions you may have.